What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

Customer Reviews

My original hearing aids were getting pretty old and tired. They were about to become difficult to support for repairs, etc. I was impressed with what I had heard about the new BlueTooth hearing aids. Leslie demonstrated a pair to me and I was even more impressed. I ordered a...

Stephen Brown, on Google

They are very friendly and helpful. My appointments have always been done on time and without rushing. Margret is very patient and works with you and explains everything she does. I couldn't ask for a better experience to be fit with hearing aids.

Charles Darnell, on Google

Margaret and Patricia were very professional and helpful to my concerns. Highly recommend their service.

Mark Ryan, on Google

Have been going to the Burnet location for the past 4 years and have always been treated great and received excellent excellent service.

Henry Coram, on Google

Awesome employees and service. Have been to other hearing aid providers and never encountered such service and attention to detail. I am particularly impressed with follow-up service including ear wax removal available on an as-needed basis. Alene and Molly are both very friendly and provide excellent service. Special "one-on-one" service...

James Allison, on Google

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