What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

David was very accommodating to my mother with dementia. Very thorough and very kind.

Tammie Lindsey, on Google

I had an appt today, the normal audiologist tech didn't do the appt, there was a gentleman from Conroe was. A totally different experience, proactive, positive, attention to detail and more thorough than the norm.

Diane Frisbie, on Google

It is nice to know when I am having any questions about my hearing aids I can call and get an appt easily. David is understanding about the little details you may need help with. I appreciate NewSound Hearing Aid Centers from calling in to request an appt to David...

Nelda Tinney, on Google

Mr. was very friendly and prompt to return calls. On my initial visit for ear molds regarding some Phantom Soundgear earvuds for hearing protection at the gun range, My insurance would not cover the cost despite other coworkers who had theirs paid for. When Mr. Beck found out 3 months...

Matt Kilpatrick, on Google

I was having trouble doing a routine change of the tiny speaker in my hearing aid. I did not buy my hearing aids from NewSound and I am not a patient there.The man working there fixed it for me. Took less than 5 minutes of his time. That was really...

Jayne Shafer, on Google

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