What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

They were very professional, patient and friendly when working with my mom who has dementia. They were thorough in the exam. They were very nice explaining to us her loss of hearing, and going over the different options we had for hearing aides. I was very happy how she was...

cristi michael, on Google

David was patient and kind with me. He seemed compassionate and willing to answer all my questions. It is a pleasure to be in confident hands. I’m looking forward to the new hearing aids and to hearing better.

Bobbie Sue Petrick, on Google

I bought my grandma hearing aids from this Newsound. Let me tell you, this was an amazing experience. When I came in on December 23rd to get my grandma some new ears. They didn't have the ones I wanted in stock. So they gave us loaners, until the ones I...

John Mead, on Google

I think I will like the minor adjustments made, but they seem to have disabled my Bluetooth guess I’ll need to go back in to get that done.

Chip Hubbard, on Google

Very pleasant and knowledgeable team. I highly recommend them

Mike Winkler, on Google

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